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Training – The often overlooked aspect of Customer Service
Recognition on a national level of Customer Service in the Fire Service undoubtedly began with Chief Brunacini (Ret. Fire Chief,City of Phoenix,Arizona) and his books and lectures on the subject....
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Improvement Cycles and Their Application
In the business world there is a life cycle for every product or service that is provided. Some things are instantly outdated whereas other things take some time to reach the end of the cycle. This...
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